WHAT CAN BE RETURNED
- All full priced items can be returned for an online credit (e-gift card) within 14 days of receiving your parcel. This is extended out to 21 days for remote country areas and International parcels.
- We do not provide refunds * (see when we will accept refunds below)
- Online credits can be used to purchase another size or item. We do not do straight exchanges. We do not hold stock for exchanges
- Credits are the value of the item/s only and do not include postage
- No returns on sale items (50% off or more) We do accept returns on normal sale items. Items that are 50% off or more are not eligible for a return as they are FINAL SALE. If an item is returned a $8 handling and processing fee will apply. This will be taken off your credit.
Items purchased using AFTERPAY follow the same return conditions and you will be issued a credit note (in the form of an e-gift card) upon receiving your items. Continue to pay your balance off in the normal payment schedule to Afterpay. Your credit will be available to be used immediately. We do not cancel AFTERPAY payments if you choose to send back your order.
HOW TO RETURN AN ITEM
In order to receive your credit you must meet the following conditions
- The item must be received back within 14 days of you receiving your parcel. This is extended to 21 days for International parcels and remote country areas.
- Must be a full priced item
- Sale items are able to be returned as long as they are not 50% off or more
- New and Unworn
- Original swing tags attached
- No make up or fake tan marks
- Not smell or perfume or deodorant
- Include a returns form - This is on the back of your invoice. If you have misplaced it please download another by copying and pasting this link into your browser - https://www.dropbox.com/s/kcp1ovgrdg5zvso/RETURNING%20ITEMS%20%281%29.pdf?dl=0
We inspect all return items and any returns that fail to comply with the above conditions will be sent back to the customer at the customers expense. Postage will be paid by the customer.
ITEMS THAT CANNOT BE RETURNED
- Sale items that are 50% off or more
- Undergarments (bras, bodysuits) - for Health and Safety reasons
- Any items that fail to comply with the above return conditions
Please check your item over carefully upon receiving it. If there are any faults the item can be sent back to be assessed by our returns department. If the item is faulty you will be refunded in accordance with your consumer rights. If the tags have been removed and the item has been worn we will be unable to accept the item back. Any claims need to be made within 7 days of receiving your item.
HAVE YOU RECEIVED MY RETURN?
If you have sent your parcel back and have not yet received a credit please follow these steps
1. Enter your tracking number on the Australia Post website.
If your tracking says that it has arrived please allow 24-48 hours for your credit to be processed. Your credit will be emailed over to the nominated email address at the time you placed the order.
2. Check your junk/spam folder for the credit note incase it has gone there
3. If you still cant find it and its been 48 hours since your parcel arrived, please email us and a customer service representative will look into it for you
BILLY J RETURNS DEPARTMENT
1/32 HOOPERS ROAD
KUNDA PARK QLD 4556
In compliance with Australian Consumer Law, Billy J is not required to provide a refund if you make a wrong selection, need a different size or change you mind. This includes items purchased using Afterpay.
If there is a major fault with your item we will first attempt to replace or repair the item. If this is not possible then we will offer you a credit note or refund. The outcome of a refund is at Billy Js discretion.
If the item was purchased using a Gift Card, the amount will be credited back to the gift card and not refunded.
For more information in regards to your rights as a consumer please check our refund & exchange policy Here