Returns and Refunds Policy
This page outlines the returns and refunds policy of LCH Capital Holdings Pty Ltd (Billy J or we, us or our).
All purchases made during our Black Friday Sale between 9:00am (AEST) on 28 November 2025 until 9:00am (AEST) on 30 November 2025 (Promotional Period), are eligible for store credit only, if returned due to a change of mind reasoning. This includes our separate bridal return policy.
PLEASE NOTE US & CAD CUSTOMERS: All purchases made during our Cyber Monday sale between 5pm (AEST) on 1 December2025 until 5pm(AEST) on 2 December2025 (Promotional Period), are eligible for store credit only, if returned due to a change of mind reasoning. This includes our separate bridal return policy.
Items marked as "Final Sale" remain subject to our standard Final Sale policy and cannot be returned or exchanged.
For further information, please see our promotions page here.
This policy applies to all products purchased either online via our online store https://billyj.com.au or in-store at any Billy J branded store (Products).
Simply visit our returns portal below to begin your return (Returns Portal).
[1] We recommend that you try any purchased Products as soon as you receive them to ensure that any returns can be processed within requisite timeframes.
[2] These fees do not apply to the return of any faulty products pursuant to the Australian Consumer Law.
Please note that:
· in-store purchases can only be returned to the Billy J branded store from which the purchase was made; and
· online purchases cannot be returned in-store and must be initiated via the Returns Portal and posted to the address set out in paragraph 2.2(d).
Standard Returns
2.1. In addition to the consumer guarantees available to you under the Australian Consumer Law (as outlined in paragraph 3), if, for any reason, you are not satisfied with your purchase of any Products either via our online store or in-store at any Billy J branded store, we will happily provide you with a refund or store credit (in our sole and absolute discretion) as detailed in the table set out in paragraph 1 (Returns Table), subject to any relevant criteria set out in this paragraph 2:
Despite the method of returns identified in the Returns Table, due to higher volumes, Billy J reserves the right to only offer store credits (as opposed to refunds) during busy sale and promotional periods (i.e., Black Friday, Boxing Day etc).
Returns Criteria
2.2. Subject to paragraph 1, if you wish to return any Product in accordance with the Returns Table:
(i) check that your return meets the criteria required by this paragraph 2; and
(ii) within the relevant timeframe from the date of receipt of your order (as provided for in the Returns Table) visit:
(A) our Returns Portal and follow the prompts to initiate an online return; or
(B) the Billy J branded store from which the Product was purchased to initiate an in-store return;
(b) to process your return, you may be asked to provide:
(i) your order number and the email address used for your order;
(ii) your full name and contact number; and
(iii) a satisfactory proof of purchase (such as your original purchase receipt).
(c) returns from different orders cannot be processed together, but can be mailed out together; and
(i) online, must be returned to the address below:
LCH Capital Holdings Pty Ltd,
2/32 Hoopers Road, Kunda Park QLD 4556
(ii) in-store, must be returned to the Billy J branded store from which the purchase was made,
in each case, in their original and saleable condition in their original packaging and must be unworn, unwashed, unaltered and with all original tags attached, free from makeup, fragrance and any signs of wear and tear.
2.3. Returns for change of mind:
(a) are only available on full price items. Products purchased at a reduced price shall be deemed to be Final Sale and cannot be returned for a refund, store credit or an exchange. These are typically clearance or last chance styles that may not be restocked. If you return unauthorised Final Sale items to Billy J, you will incur a return shipping fee to be borne at your expense;
(b) are not available on single international orders where the Products purchased have an aggregate value exceeding A$1,000. Please ship such items separately. If we incur any customs or duties charges in relation to the return of such Products, any charge incurred by Billy J may be deducted from the total value of your return;
(c) will exclude from the value of any refund or store credit provided to you, the original shipping cost of the order and any customs and duties paid at checkout; and
(d) are subject to the following additional conditions:
(i) (Pre-orders) pre-order purchases of Products cannot be amended or altered. If you placed an order with an in-stock item in the same cart, your order will be split into two shipments. Therefore, you will be charged an additional shipping fee when the pre-order is available for dispatch;
(ii) (Swimwear and Bodysuits) if you wish to return swimwear or bodysuit Products, the tags and protective hygiene strips on those Products must remain in place. Products will not be accepted for return if either of these have been removed or altered. Customers must try on these Products wearing their undergarments;
(iii) (Intimates) for hygiene reasons and for general health and safety, all underwear and undergarments, including adhesive bra and tape products are not returnable;
(iv) (Shoes) we will not accept shoes returned with sole markings or scratches. If you have received a shoe box, this must also be returned with the shoes in its original condition. Please try on shoes for fit on soft surfaces only;
(v) (Earrings) for hygiene reasons and for general health and safety, all earrings are not returnable;
(vi) (Beauty Products) for hygiene reasons and for general health and safety, all beauty products are not returnable; and
(vii) (Gift Cards) gift cards are not returnable and cannot be exchanged for cash. Gift Cards are valid for 3 years from the issue date and are issued in Australian dollars. Vouchers purchased via our online store can be redeemed both online and in-store at any Billy J branded store.
(viii) (Confetti Cannons) Confetti Cannons are strictly single-use products. For safety and handling reasons, we cannot accept returns on these items.
No Exchanges
2.4. Due to the fast turnover of our Product styles, we are unable to facilitate exchanges on returns.
Other Requirements
2.5. Incomplete, indecipherable or illegible claims will be deemed invalid.
2.6. Failure to produce the proof of purchase required by paragraph 2.2(b)(iii) when requested may, in the absolute discretion of Billy J, result in invalidation of your claim and forfeiture of your right to a refund or store credit (as applicable). Please note that our customer support team is not responsible for proving your purchase. You must supply the proof of purchase so that it can be validated.
2.7. Billy J reserves the right, at any time, to verify the validity of your claim under this paragraph 2 and your identity (including your age and place of residence) and reserves the right, in its sole discretion, to disqualify you if Billy J has reason to believe that you have breached any of the terms or conditions of this policy, tampered with the claims process or engaged in any unlawful or other improper misconduct intended to jeopardise fair and proper conduct of this policy. Errors and omissions may be accepted at Billy J’s discretion. Failure by Billy J to enforce any of its rights at any stage does not constitute a waiver of those rights. Billy J’s legal rights to recover damages or other compensation from such an offender are reserved.
Processing Returns
2.8. Once you have completed the process outlined in paragraph 2.2, we will endeavour to process your return as soon as possible but suggest you allow up to 5 business days for returns to be processed. While we always endeavour to process your return in a timely manner, delays to return processing may be experienced during busy sale and promotional periods due to higher volumes, during public holidays or if the item requires further inspection. You will receive an email notification of the status of your return once finalised.
Method of Return Available
2.9. Where we agree to provide you with:
(a) a refund, then:
(i) we will refund you the amount that you paid for the Product; and
(ii) the refund will be processed using the same payment method used when you purchased the Product; or
(b) a store credit, then we will provide you with a store credit of equivalent value to the Product that you purchased and you will receive a unique code that you can enter at checkout via our online store to apply the credit against a subsequent purchase,
in each case, less any applicable deduction for return shipping fees pursuant to the Returns Table.
Return of Unclaimed or Refused Deliveries
2.10. Without limiting paragraph 2.9, if:
(a) the Product that you purchased is deemed unclaimed by our courier service; or
(b) you refuse to accept delivery of the Product that you purchased,
if the Product is subsequently returned to Billy J by our courier service in the condition required by this paragraph 2, then we may (at our sole and absolute discretion) elect to provide you with a refund or store credit, subject to a deduction to compensate us for any costs charged to us by the courier service in connection with the return of that Product and any duties and customs charges incurred by us in the case of international orders.
Return Shipping Fees
2.11. Notwithstanding, the value of any refund or store credit provided to you will not include the costs of return postage borne by you. You are responsible for the cost and the risk of returning the Products to us. Customers who wish to return Products purchased from:
(a) Australia, USA, UK, Canada or New Zealand, will receive auto-generated returns labels upon submitting their returns via the Returns Portal, on the basis that the relevant return shipping fee (as contemplated by the Returns Table) will be deducted from their total return value; and
(b) the rest of the world, will need to purchase a returns label from their local post office.
We recommend that:
(c) items are returned to us via courier or registered post to ensure that they are protected and insured during transit; and
(d) you keep a copy of your return tracking information, as we will not be responsible for parcels lost in transit.
If the returned Product does not meet the requirements of this policy, you will be responsible for the cost of returning the Product to your nominated postal address.
Unusual Return Patterns
2.12. Billy J recognises that the option to return an unwanted Product is important to our customers. To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, Billy J may refuse to accept Products returned pursuant to this paragraph 2 if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.
Alternate Bridesmaid Returns Policy
2.13. Without limiting the foregoing, we understand that shopping for your special day can be difficult, so if you purchase three (3) or more full priced dresses from our ‘Bridesmaid Collection’ (including Mi Amore, Mon Cheri, Je’taime and L’amour) in a single order, you can return those Products as a change of mind return within 30 days of your receipt of the order for a refund or store credit.
2.14. Any return pursuant to paragraph 2.13 must comply with the requirements of this paragraph 2 and if accepted by Billy J, we will ensure that a full refund is processed to your original method of payment, less any applicable postage fees.
3.1. We make every effort to ensure that every Product meets our high standards.
3.2. Your ‘change of mind’ rights set out in paragraph 2 do not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your Product is not of acceptable quality, is not fit for its intended purpose or is different from its description or sample, then you may be eligible for a refund, exchange or compensation for any drop in value of the Product (if you choose to keep it).
3.3. If you have purchased a Product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a Product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.
3.4. For the purposes of paragraph 3.3, a Product will have a major fault if:
(a) it is unsafe;
(b) is very different from the description or sample;
(c) has either one serious problem or several smaller problems that would stop someone buying the Product if they knew about them beforehand; or
(d) it cannot be used for its normal purpose, or another purpose a consumer told us about before they bought it, and it cannot be easily fixed within a reasonable time.
3.5. Further information is available at: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
3.6. Products returned to us under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. Our customer support team is unable to review any used Products via email or phone. All Products must be physically returned to us to be processed, in accordance with the process detailed in paragraph 4. If you encounter an unusual problem with your Product, we are here to help.
3.7. Products that are damaged as a result of normal wear and tear, misuse, neglect, or abnormal use are not considered to be faulty and Billy J will not provide a refund, replacement Product or store credit under those circumstances.
3.8. To return a faulty Product, you must follow our returns process below.
4.1. Products must be returned to us whenever we agree to provide you with a refund or replacement pursuant to paragraph 3 or ask you to return the Product to us for inspection. When returning a Product to us, please ensure that you:
(a) email customerservice@billyj.com.au with details of:
(i) your full name and contact number;
(ii) your order number and the email address used for your order;
(iii) satisfactory proof of purchase (such as your original purchase receipt); and
(iv) your desired resolution, being either: (1) a refund; (2) a replacement Product of equivalent value (provided replacement stock is available); or (3) a store credit, so that we can have regard to your preferences; and
(b) return the Product to:
LCH Capital Holdings Pty Ltd,
2/32 Hoopers Road, Kunda Park QLD 4556
4.2. You may also be required to provide supporting photographic evidence to help us with our assessment. Depending on the problem our customer support team will determine how best to resolve it with minimum inconvenience to you.
4.3. Where during our preliminary assessment, we agree that a Product is defective and needs to be replaced or repaired, return shipping will be arranged at our expense. You are nevertheless entitled to recover reasonable postage costs if the Product is confirmed to have a defect later. We recommend that:
(a) Products are returned to us via courier or registered post to ensure that they are protected and insured during transit. Please keep the receipts of any shipping costs you incur; and
(b) you provide us with return tracking information so that we can ensure the returned Product arrives back safely to us.
4.4. It is your responsibility to ensure that the Products are protected from damage or loss in transit. Returned Products that are damaged in transit may not be accepted and may be sent back to you and/or a refund refused.
5. Resolutions in relation to faulty Products
5.1. Once you have completed the process outlined in paragraph 4.1 and where we agree to provide you with:
(a) a refund, then:
(i) we will refund you the amount that you paid for the Product; and
(ii) the refund will be processed using the same payment method used when you purchased the Product;
(b) a replacement Product, then a Product of equivalent value to the Product that you purchased will be shipped to you at our expense; and
(c) a store credit, then we will provide you with a store credit of equivalent value to the Product that you purchased, and you will receive a unique code that you can enter at checkout via our online store to apply the credit against a subsequent purchase.
5.2. While we always endeavour to process your return in a timely manner, delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
6. Incorrect Product
If you have received a Product you did not order, please email us at customerservice@billyj.com.au and provide us with your order number and the email address used for your order, as well as any supporting details or photographic evidence, so that we can resolve this with minimum inconvenience to you.
7. Further information
For further information, please contact our customers support team via customerservice@billyj.com.au. For more information about your rights as a consumer, see the Australian Consumer Law website at www.consumerlaw.gov.au.
Last updated on 27 November 2025.