Shipping
AUSTRALIAN ORDERS
- 1-3 BUSINESS DAYS DELIVERY
- ALL PARCELS ARE EXPRESS POSTED FOR $12
- FREE EXPRESS SHIPPING FOR ORDERS OVER $150
- PLEASE ALLOW 1-2 BUSINESS DAYS TO DISPATCH ORDER
NZ ORDERS - DHL EXPRESS
- 2-3 BUSINESS DAYS DELIVERY
- ALL PARCELS ARE EXPRESS POSTED VIA DHL FOR $20 (AUD)
- FREE EXPRESS POSTAGE FOR ORDERS OVER $150 (AUD)
- PLEASE ALLOW 1-2 DAYS TO DISPATCH ORDER
- ALL PRICES ARE IN AUSTRALIAN $AUD
Taxes (GST) & duties are now payable at checkout for NZ customers. This will be reflected as an extra fee added to the shipping section. Customers will not need to pay anything to customs when their parcel arrives. We will collect and pay on your behalf Please see more info below.
USA ORDERS - DHL EXPRESS
- 3-5 BUSINESS DAY DELIVERY
- $20 (USD) FOR ORDERS UNDER $150 (USD)
- $30 (USD) FOR ORDERS $150 - $400 (USD)
- FREE EXPRESS POSTAGE FOR ORDERS OVER $400 (USD)
- PLEASE ALLOW 1-2 DAYS TO DISPATCH ORDER
- ALL PRICES EXCLUDE CUSTOMS FEES
ZONE 1 - UK / EUROPE ORDERS - DHL EXPRESS
- 3-5 BUSINESS DAY DELIVERY
- $25 (AUD) FOR ORDERS UNDER $150 (AUD)
- $40 (AUD) FOR ORDERS $150 - $400 (AUD)
- FREE EXPRESS POSTAGE FOR ORDERS OVER $400 (AUD)
- PLEASE ALLOW 1-2 DAYS TO DISPATCH ORDER
- ALL PRICES ARE IN AUSTRALIAN $AUD AND EXCLUDE CUSTOMS FEES
Zone 1 also includes all countries listed below - Austria, Bangladesh, Belgium, Brunei, Bulgaria, Cambodia, China, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Jersey, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Myanmar, Nepal, Netherlands, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Vatican City, Vietnam.
CANADA ORDERS - DHL EXPRESS
- 3-5 BUSINESS DAY DELIVERY
- $20 (CAD) FOR ORDERS UNDER $150 (CAD)
- $30 (CAD) FOR ORDERS $150 - $400 (CAD)
- FREE EXPRESS POSTAGE FOR ORDERS OVER $400 (CAD)
- PLEASE ALLOW 1-2 DAYS TO DISPATCH ORDER
- ALL PRICES EXCLUDE CUSTOMS FEES
ZONE 6 - INTERNATIONAL DHL EXPRESS
The following countries have slighter higher rates due to accessibility. All prices are in Australian Dollars $AUD and exclude customs fees.
- 4-5 BUSINESS DAY EXPRESS DELIVERY
- $40 (AUD) FOR ORDERS UNDER $150 (AUD)
- $60 (AUD) FOR ORDERS BETWEEN $150 - $300 (AUD)
- $80 (AUD) FOR ORDERS BETWEEN $300 - $500 (AUD)
- FREE EXPRESS SHIPPING FOR ALL ORDERS OVER $500 (AUD)
- PLEASE ALLOW 1-2 DAYS TO DISPATCH ORDER
IF YOUR COUNTRY IS NOT LISTED ABOVE PLEASE CONTACT OUR TEAM AND WE WILL DO OUR BEST TO ASSST YOU - customerservice@billyj.com.au
PLEASE NOTE:
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The time frames above are estimates only. Sometimes there can be unexpected delays. The delivery time frames do not include the processing and packaging time which is typically 1-2 days.
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We process orders on business days, which are Monday to Friday and exclude public holidays in Queensland, Australia.
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Please allow extra time to process after busy sale periods.
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Delivery time frames for International orders are also dependent on how long the parcel takes to clear in customs. This is out of our control.
- If you have not received your Items within our designated time frames, please email us your full name and order number and we will investigate on your behalf. We do not offer refunds or compensation for orders received outside these times. Delays are rare, but can happen unexpectedly. We will do our best to fix any issues that may arise in regards to your order being delivered.
TRACKING YOUR ORDER
Once your order is packed and leaves our warehouse, you will receive an automated email with your tracking information. You can use this information to track your order via the Australia Post, Aramex or DHL websites found below:
AUSTRALIA POST: www.auspost.com.au/track
AMARMEX: www.aramex.com.au/tools/track/
DHL: https://mydhl.express.dhl/au/en/home.html#/getQuoteTab
Please note: All parcels are given Authority to leave, if you would prefer to sign for your parcel please reach out via email Customerservice@billyj.com.au.
INTERNATIONAL CUSTOM FEES & TAXES
All taxes and customs charges will be your responsibility and are not included in the cost of the order or shipping charge. Taxes and customs charges vary depending on the Country and State of your shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that may be relevant to you. Billy J is not responsible for any additional taxes and customs charges that are requested or charged during the shipment of your order.
UNITED KINGDOM
Every order going to the UK is subject to tax. This duty fee will be charged at checkout on all orders GBP 135 and over. By paying these fees at checkout, you will not need to make any payment when your order arrives.