Shipping

BLACK FRIDAY SALE ORDERS

Due to the increased volume of orders placed over our Black Friday Sale Period (24-29 Nov 2021) please note there could be potential shipping delays. We are working hard to get your parcels out in a timely manner and will do our very best to keep within our regular dispatch policy. Thank you for your patience x

 

Australian Orders

Typically the next business day, remote 2-3 business days.

We charge a flat rate of $10 for all parcels and send via Australia Posts express network and Fastway couriers.

Free express shipping Australia wide for all orders over $100.

PLEASE NOTE: The time frames above are estimates only. Sometimes there can be unexpected delays. These time frames do not include the processing and packaging time.

Most orders placed before 1pm will be sent the same day, however, there can be unexpected delays, especially in peak periods or after a sale. Please email us if you require your item to be sent immediately and we will do our best. Please allow 24-48 hours to dispatch your order.

NZ Orders - DHL Express

2-3 business day delivery

All parcels are EXPRESS POSTED via DHL for $15
FREE EXPRESS POSTAGE on all orders over $150

PLEASE NOTE: The time frames above are estimates only. Sometimes there can be unexpected delays. These time frames do not include the processing and packaging time.

Most orders placed before 1pm will be sent the same day, however, there can be unexpected delays, especially in peak periods or after a sale. Please email us if you require your item to be sent immediately and we will do our best. Please allow 24-48 hours to dispatch your order.

Tracking your order

Once your order is packed and leaves our warehouse, you will receive an automated email with your tracking information. You can use this information to track your order via the Australia Post, Amarmex or DHL websites found below:

AUSTRALIA POST: www.auspost.com.au/track

AMARMEX: www.aramex.com.au/tools/track/

DHL: https://mydhl.express.dhl/au/en/home.html#/getQuoteTab

Please note: All parcels are given Authority to leave, if you would prefer to sign for your parcel please reach out via email cutsomerservice@billyj.com.au.

International Customers

A note for our US customers: USPS have temporarily suspended their First-Class Mail and Priority Mail standard services to Australia due to an increase in parcels/backlog. USPS Priority Mail express is running as normal. 

 

We are now posting with DHL!! Get your parcel faster than ever before! All international orders are registered & require a signature upon delivery unless request otherwise by customer. If in the instance customer has requested delivery without signature - Billy J can not be held responsible for any lost or stolen goods. In the event that an attempted delivery is made and signature could not be obtained, you will be required to collect your item at your local post office.

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These fees are NOT included in the cost of the order or shipping charge. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Billy J is not responsible for any additional taxes and customs charges that are requested during the shipment of your order and do not offer refunds for these costs. If you refuse to pay customs fees and parcel is returned to us the customs fee will be deducted from your Store Credit. If you have any questions or concerns regarding import taxes and customs duties, please contact your local customs office or our Customer Care team prior to placing your order.

Delivery times from time of dispatch are typically 5 days through DHL Express. Please note estimated delivery time excludes customs clearance delays for your country.  

NOTE: Sometimes parcels can take longer than expected to arrive for international orders, depending on your postal service and customs clearance times. We are not responsible for this and customers need to be aware that we will not refund orders that take longer than expected.

International - DHL Express

ZONE 1 - 5 +

4-5 business day delivery - USA, Canada, UK and the countries listed below

All prices are in Australian Dollars $AUD and exclude customs fees.

$20 Express Shipping for all orders under $150
$35 Express Shipping for all orders up to $400
FREE EXPRESS SHIPPING for all orders over $400

Austria, Bangladesh,Belgium,Brunei,Bulgaria,Cambodia, Canada, China, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Jersey, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Myanmar, Nepal, Netherlands, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Vatican City, Vietnam.

If your country is not listed above please contact our team and we will do our best to assist you - customerservice@billyj.com.au

PLEASE NOTE: The time frames above are estimates only. Sometimes there can be unexpected delays. These time frames do not include the processing and packaging time.

Most orders placed before 1pm will be sent the same day, however, there can be unexpected delays, especially in peak periods or after a sale. Please email us if you require your item to be sent immediately and we will do our best.Please allow 24-48 hours to dispatch your order.

We process orders on business days, which are Monday to Friday and exclude public holidays in Queensland, Australia. If you purchase any of the Items on a non-business day, we will process the purchase on the following business day.

Delivery time frames for International orders are dependent on how long the parcel takes to clear in customs. This is out of our control.

If you have not received your Items within our designated time frames, please email us your full name and order number and we will investigate on your behalf. We do not offer refunds or compensation for orders received outside these times. Delays are rare, but can happen unexpectedly. We will do our best to fix any issues that may arise in regards to your order being delivered.

 

ZONE 6 +

4-5 business day delivery

The following countries have slighter higher rates due to accessibility. All prices are in Australian Dollars $AUD and exclude customs fees.

$35 Express Shipping for all orders under $150
$50 Express Shipping for all orders up to $300
$80 Express Shipping for all orders between $300-$500
FREE EXPRESS SHIPPING for all orders over $500

American Samoa, Andorra, Argentina, Bahrain, Belize, Bolivia, Brazil, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Dominican Rep, Ecuador, El Salvador, French Guyana, Gibraltar, Guatemala, Guyana, Honduras, Israel, Kiribati, Kuwait, Marshall Islands, Nauru, New Caledonia, Niue, Oman, Panama, Paraguay, Peru, Samoa, Saudi Arabia, Solomon Islands, South Africa, Suriname, Tahiti, Tonga, Turkey, Tuvalu, United Arab Emirates, Uruguay, Vanuatu, Venezuela.

If your country is not listed above please contact our team and we will do our best to assist you - customerservice@billyj.com.au

PLEASE NOTE: The time frames above are estimates only. Sometimes there can be unexpected delays. These time frames do not include the processing and packaging time.

Most orders placed before 1pm will be sent the same day, however, there can be unexpected delays, especially in peak periods or after a sale. Please email us if you require your item to be sent immediately and we will do our best. Please allow 24-48 hours to dispatch your order.

We process orders on business days, which are Monday to Friday and exclude public holidays in Queensland, Australia. If you purchase any of the Items on a non-business day, we will process the purchase on the following business day.

Delivery time frames for International orders are dependent on how long the parcel takes to clear in customs. This is out of our control.

If you have not received your Items within our designated time frames, please email us your full name and order number and we will investigate on your behalf. We do not offer refunds or compensation for orders received outside these times. Delays are rare, but can happen unexpectedly. We will do our best to fix any issues that may arise in regards to your order being delivered.