Parcel Protection

$2.00

or 4 payments of $0.50 with

type

Regular

Quantity

At Billy J we always do our best to ensure your parcel arrives to you safely, but just incase we can now offer our customers transit insurance for your piece of mind.

WHAT IS COVERED BY THIS POLICY

Parcels lost in transit

If your parcel is not delivered within the normal time frames specified by Australia Post, Seko/Dragonfly or DHL please contact customer service team and we will open an investigation on your behalf. Once the investigation is closed (can take up to 7 business days) we will consider this a "missing parcel." Billy J will replace any items that are still available in the warehouse and credit you for the items we no longer have. Please note we DO NOT refund. This policy offers a replacement of items and a credit ONLY. If you no longer wish to get replacement items you can opt for a full credit.

Parcel delivered to incorrect address

If your parcels tracking says it has been delivered to the incorrect address and we are unable to retrieve the parcel, we will deem this as a "missing parcel" and you will be covered by this policy. Items will be credited or replaced if available. No refund will be given.

Parcel damaged in transit

Should your parcel arrive and be damaged in any way by the carrier we will replace the items if available. Should we not have the item available we will refund you for the item. You will need to contact customer service to arrange to send your parcel back to be assessed by the Returns Department who will make a decision in regards to your case.

NOT COVERED BY THIS POLICY

Customer has provided incorrect address

If the customer provides the incorrect address and the parcel is delivered we will not be responsible to recover this item or pay any damages/offer replacements. This is NOT covered by the policy

Parcel safe dropped and stolen

If your parcel is Safe Dropped then stolen from the premises we will NOT be responsible for any damages or replacements of items. You will receive a text message in which you can choose to have your parcel left at your address should you not be home. If you are unsure if your parcel will be safe left at your address please always opt to have a signature on delivery or have it taken to your nearest post office. Please note: All parcels dispatched from Billy J are set to Safe Drop should you not reply to the text message.

CONTACT

Any questions please contact our Customer Service Team on customerservice@billyj.com.au

Returns +

We want you to be completely satisfied with your online purchase. If you change your mind, you will be able to return any full priced item/s for a store credit (with exception for our bridesmaids policy), subject to the following conditions:

- Items must be returned within 30 days of receiving your parcel for International and Domestic customers. We suggest that all items are tried on as soon as they are received to ensure you are able to return items within the timeframe.
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached, void of any make up or odours / scents.

Please note: All sale items from our sale collection are tagged as "Final Sale" and are not eligible for a return or exchange. However, faulty items deemed faulty by our team, can be returned once our customer service team have been notified. Please note this is communicated across multiple touchpoints on our site including the item listing, checkout, and on your confirmation email. Please note, a $12.00 shipping fee will occur if any sale items are returned without prior approval. If you believe your item may be faulty, please contact our team atcustomerservice@billyj.com.au

We also offer an alternate returns policy for our brides. If you have purchased 3 or more of any dress from our Bridesmaid collection (inclusive of Mon Cheri, Je'taime and L'amour) in one transaction you will be eligible to return these dresses for a full refund should they not suit (postage not included). This is a strict 30 day policy for residents in Australia and 30 days for International orders. If your items arrive outside this time frame a credit will be issued. The timeframe begins from when you receive the dresses. Please note this excludes items that are marked at a discounted price. Please contact our customer service team should you wish to lodge a return for a refund on your bridesmaid dresses. customerservice@billyj.com.au

For more information please click here see our returns policy.

Delivery +

Australian Orders - (typically the next business day, remote 2-3 business days)
Free Express Delivery within Australia for all orders over $150.
Flat rate express shipping $12 for orders under $150.

International Orders
Billy J delivers internationally. For more info on delivery locations click here.

Please note: Express Shipping timeframes do not take into account the packing time at our warehouse.

SIZE	AUS	US	UK	BUST	WAIST	HIP
XXS	4	0	4	79 - 81	60 - 63	84 - 86
XS	6	2	6	81 - 83	63 - 65	86 - 88
S	8	4	8	86 - 88	70 - 72	93 - 95
M	10	6	10	90 - 92	73 - 75	98 - 100
L	12	8	12	96 - 98	76 - 79	100 - 105
XL	14	10	14	101 - 103	80 - 85	108 - 111
XXL	16	12	16	107 - 109	87 - 92	115 - 118
3XL	18	14	18	118 - 124	94 - 98	125 - 130
4XL	20	16	20	125 - 130	101 - 105	134 - 138
5XL	22	18	22	134 - 138	110 - 115	140 - 145

SIZE	AUS	US	UK	BUST	WAIST	HIP
XXS	4	0	4	31 - 32	23.5 - 25	33 - 34
XS	6	2	6	32 - 32.5	25 - 26	34 - 35
S	8	4	8	34 - 35	27 - 28	36 - 37
M	10	6	10	35 - 36	28.5 - 29.5	38.5 - 39
L	12	8	12	37.5 - 38.5	30 - 31	39 - 41
XL	14	10	14	39.5 - 40.5	31 - 33.5	42.5 - 44
XXL	16	12	16	42 - 43	34 - 36	45 - 46
3XL	18	14	18	46 - 49	37 - 38.5	49 - 51
4XL	20	16	20	49 - 51	39 - 41	52.5 - 54
5XL	22	18	22	52.5 - 54	43 - 46	55 - 57