Our Returns Policy, Made Simpler at Billy J

We know that shopping online isn’t always perfect the first time around. Sometimes the fit isn’t quite right, the colour feels different in person, or you simply change your mind. And that’s okay.

At Billy J, we want you to feel confident and supported when shopping with us. As we’ve grown, we’ve taken the time to listen to feedback, reflect on what matters most, and evolve how we do things, including our returns policy.

What’s changed

In the past, our returns options were more limited. While that worked for us at the time, we know expectations have changed, and so have we.

We now offer full refunds on eligible returns in line with our updated returns policy, giving you greater flexibility and peace of mind when shopping online with Billy J. It’s a change that better reflects our commitment to putting our customers first and making the overall experience feel easier and more reassuring.

What this means for you

Whether you’re shopping for event wear, wedding guest dresses, or bridesmaid dresses for a special occasion, you can feel more confident knowing that if something isn’t quite right, there’s a clear and fair process in place.

Our returns process has been designed to be straightforward, transparent, and easy to follow. From eligibility and timeframes to how to lodge a return, everything is clearly outlined so you know exactly what to expect.

You can view our full returns policy here:
👉 https://billyj.com.au/pages/returns

Looking ahead

This update is part of our ongoing effort to grow alongside our community and make thoughtful changes that genuinely improve your experience with us. Offering full refunds is one of the ways we’re building more trust and confidence into the Billy J journey.
Thank you for continuing to support Billy J and for choosing us for moments that matter, from everyday events to some of life’s most special occasions.