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Shipping Information

BILLY J WILL BE CLOSED FRIDAY 26 MAY - SUNDAY 28 MAY. ALL ORDERS PLACED FROM THURSDAY AFTERNOON TO SUNDAY WILL BE POSTED ON MONDAY MAY29. THE OWNER OF THE BUSINESS IS GETTING MARRIED!! THANK YOU FOR YOUR UNDERSTANDING XX

 

FREE EXPRESS POSTAGE ON ALL AUSTRALIAN ORDERS OVER $150. 

$8 EXPRESS SHIPPING ON ALL AUS ORDERS UNDER $150

 

INTERNATIONAL ORDERS FREE OVER $250

INTERNATIONAL ORDERS $20 UNDER $250

EXPRESS SHIPPING $35 ON INTERNATIONAL ORDERS

 

ALL PARCELS NOW EXPRESS SHIPPED TO NEW ZEALAND FOR $15


 

Country Cost Delivery Time
Australia

$8 EXPRESS 
FREE OVER $150

1-3 DAY DELIVERY TO METRO & CITY AREAS

2-5 DAY REMOTE/COUNTRY

NZ

$15 EXPRESS

FREE OVER $150

3-5 BUSINESS DAYS

USA,UK

WORLDWIDE

$20 STANDARD DELIVERY

$35 EXPRESS POST

FREE POSTAGE FOR ORDERS OVER $250

STANDARD POST 1-3 WEEKS

EXPRESS 3-5 BUSINESS DAYS

 

We want to ensure your parcel will arrive securely so if you are not at home when your package arrives, Australia Post will leave a card which you just need to take to the nominated Australia Post branch and pick up.  If you wish to have your order left unattended you can leave a comment during the checkout procedure.  Please note that if this option is selected we will not be liable if your order goes missing. 

Orders placed before 1PM AEST each business day (QLD time) are usually packed and sent the same day. Please note that during busy periods there can be a delay getting your order out by 24-48 hours. We use Australia Post Express, which is next business day delivery within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.

If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. This is for orders sent within Australia.

Our postage labels are generated automatically by our Eparcel system, therefore customers are required to provide full and complete address details. Spelling errors or missing details can mean your parcel will be returned to us. Customers are responsible for covering all charges including a redirection fee of $10 and a forwarding fee of $10. 

 

SUNNYLIFE INFLATABLES 

Please note that due to the weight of these items, they will not be able to be express posted. All large inflatable items will be shipped using regular post unless the customer contacts us about needing the item asap, in which we can organise for a small additional postage charge.

 

TRACKING YOUR ORDER


Once your order is packed and leaves our office, you will receive an automated email with you tracking details to track your parcel with Australia Post - www.auspost.com.au/track

 

PREORDERS

If you have purchased an item that is on pre-order along with other items, they will all be sent together once the pre-order item has arrived. If you wish to receive the item that is in stock earlier, please purchase separately.

 
INTERNATIONAL CUSTOMERS


All international orders are sent with Australia Post. All international orders are registered & require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office. Customer will be responsible for any customs or import charges. Delivery time excludes customs clearance delays for your country. Delivery times are typically 7 - 10 days (standard delivery) depending on your country. Please email if you would like an exact arrival time. Express is 2 - 5 days. Note: these are business / working days

NOTE: Sometimes parcels can take longer than expected to arrive for international orders, depending on your postal service and customs clearance times. We are not responsible for this and customers need to be aware that we will not refund orders that take longer than expected.