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Shipping Information

FREE POSTAGE ON ALL AUSTRALIAN ORDERS OVER $150. 

$8 EXPRESS SHIPPING ON ALL AUS ORDERS UNDER $150

 

INTERNATIONAL ORDERS FREE OVER $250

INTERNATIONAL ORDERS $20 UNDER $250

EXPRESS SHIPPING $35 ON INTERNATIONAL ORDERS

 

ALL PARCELS NOW EXPRESS SHIPPED TO NEW ZEALAND FOR $15

*Please note: If your a customer living in WA, SA, TAS or NT and/or you live outside the normal express network and you have received free shipping, your parcel may be sent by regular post. Please contact staff if you wish to have your parcel express posted. This may incur an $8 fee. All other parcels will be sent express and all parcels being sent to city areas Australia wide will be express posted. 
 

Country Cost Delivery Time
Australia

$8 EXPRESS 
FREE OVER $150

1-3 DAY DELIVERY TO METRO & CITY AREAS

2-5 DAY REMOTE/COUNTRY

NZ

$15 EXPRESS

FREE OVER $150

3-5 BUSINESS DAYS

USA,UK

WORLDWIDE

$20 STANDARD DELIVERY

$35 EXPRESS POST

FREE POSTAGE FOR ORDERS OVER $250

STANDARD POST 1-3 WEEKS

EXPRESS 3-5 BUSINESS DAYS

 

HOW LONG IS DELIVERY?
Parcels being sent anywhere in Australia are express posted unless you live in a remote area and you have received free shipping (please see note above). Delivery times will depend on your post code and if you fall within the express post network. Delivery is typically 1-2 days but can be longer for remote areas. Please use the link below to check an estimate of your delivery time. Our post code is 4506
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
We want to ensure your parcel will arrive securely so if you are not at home when your package arrives, Australia Post will leave a card which you just need to take to the nominated Australia Post branch and pick up.  Parcels will be left via safe drop unless specified by the customer in writing. If we feel your address is not as safe we will put signature on delivery. If you have a preference please leave a note for us in the notes section on your order

Orders placed before 1PM AEST each business day (QLD time) are usually packed and sent the same day. Please note that during busy periods (sale periods and after the weekend) there can be a delay getting your order out by 24-48 hours. We use Australia Post Express, which is next business day delivery within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days. Please note that sometimes remote areas can take longer and this is out of our control.

If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. This is for orders sent within Australia.

Our postage labels are generated automatically by our Eparcel system, therefore customers are required to provide full and complete address details. Spelling errors or missing details can mean your parcel will be returned to us. Customers are responsible for covering all charges including a redirection fee of $10 and a forwarding fee of $10. 

 

SUNNYLIFE INFLATABLES 

Please note that due to the weight of these items, they will not be able to be express posted. All large inflatable items will be shipped using regular post unless the customer contacts us about needing the item asap, in which we can organise for a small additional postage charge.

 

TRACKING YOUR ORDER


Once your order is packed and leaves our office, you will receive an automated email with you tracking details to track your parcel with Australia Post - www.auspost.com.au/track

 

PREORDERS

If you have purchased an item that is on pre-order along with other items, they will all be sent together once the pre-order item has arrived. If you wish to receive the item that is in stock earlier, please purchase separately.

 
INTERNATIONAL CUSTOMERS


All international orders are sent with Australia Post. All international orders are registered & require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office. Customer will be responsible for any customs or import charges. Delivery time excludes customs clearance delays for your country. Delivery times are typically 7 - 10 days (standard delivery) depending on your country. Please email if you would like an exact arrival time. Express is 2 - 5 days. Note: these are business / working days

NOTE: Sometimes parcels can take longer than expected to arrive for international orders, depending on your postal service and customs clearance times. We are not responsible for this and customers need to be aware that we will not refund orders that take longer than expected.