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FREE POSTAGE ON ALL AUSTRALIAN ORDERS OVER $150.
$8 EXPRESS SHIPPING ON ALL AUS ORDERS UNDER $150
INTERNATIONAL ORDERS FREE OVER $250
INTERNATIONAL ORDERS $20 UNDER $250
EXPRESS SHIPPING $35 ON INTERNATIONAL ORDERS
ALL PARCELS NOW EXPRESS SHIPPED TO NEW ZEALAND FOR $15
*Please note: If your a customer living in WA, SA, TAS or NT and/or you live outside the normal express network and you have received free shipping, your parcel may (but not always) be sent by regular post. Please contact staff if you wish to have your parcel express posted. This may incur an $8 fee. All other parcels will be sent express and all parcels being sent to city areas Australia wide will be express posted.
1-3 DAY DELIVERY TO METRO & CITY AREAS
2-5 DAY REMOTE/COUNTRY
FREE OVER $150
3-5 BUSINESS DAYS
$20 STANDARD DELIVERY
$35 EXPRESS POST
FREE POSTAGE FOR ORDERS OVER $250
STANDARD POST 1-3 WEEKS
EXPRESS 3-5 BUSINESS DAYS
If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. This is for orders sent within Australia.
Our postage labels are generated automatically by our Eparcel system, therefore customers are required to provide full and complete address details. Spelling errors or missing details can mean your parcel will be returned to us. Customers are responsible for covering all charges including a redirection fee of $10 and a forwarding fee of $10.
Please note that due to the weight of these items, they will not be able to be express posted. All large inflatable items will be shipped using regular post unless the customer contacts us about needing the item asap, in which we can organise for a small additional postage charge.
TRACKING YOUR ORDER
Once your order is packed and leaves our office, you will receive an automated email with you tracking details to track your parcel with Australia Post - www.auspost.com.au/track
If you have purchased an item that is on pre-order along with other items, they will all be sent together once the pre-order item has arrived. If you wish to receive the item that is in stock earlier, please purchase separately.
All international orders are sent with Australia Post. All international orders are registered & require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office. Customer will be responsible for any customs or import charges. Delivery time excludes customs clearance delays for your country. Delivery times are typically 7 - 10 days (standard delivery) depending on your country. Please email if you would like an exact arrival time. Express is 2 - 5 days. Note: these are business / working days
NOTE: Sometimes parcels can take longer than expected to arrive for international orders, depending on your postal service and customs clearance times. We are not responsible for this and customers need to be aware that we will not refund orders that take longer than expected.