All full priced items can be returned for an online credit (e-gift card) within 7 days of receiving your parcel. This is extended out to 14 days for remote country areas and 21 days for International parcels.
We do not provide refunds
Online credits can be used to purchase another size or item. We do not do straight exchanges
Credits are the value of the item/s only and do not include postage
No returns on items purchased on sale (50% off or more) or items purchased within a promotional period. No returns on items purchased using a promotional code or discount - these are final sale
Items purchased usingAFTERPAY follow the same return conditions and you will be issued a credit note (in the form of an e-gift card) upon receiving your items. Continue to pay your balance off in the normal payment schedule to Afterpay.
HOW TO RETURN AN ITEM
In order to receive your credit you must meet the following conditions
The item must be received back within 7 days of you receiving your parcel. This is extended to 14 days for remote areas and 21 days for International parcels.
Must be a full priced item
New and Unworn
Original swing tags attached
No make up or fake tan marks
Not smell or perfume or deodorant
Include a returns form. These are sent with every parcel. If you have lost yours please contact our customer service team - email@example.com
We inspect all return items and any returns that fail to comply with the above conditions will be sent back to the customer at the customers expense. Postage will be paid by the customer.
ITEMS THAT CANNOT BE RETURNED
Sale items that are 50% off
Sale items that have a value of $35 and under
Undergarments (bras, bodysuits)
Any items that fail to comply with the above return conditions
BILLY J RETURNS DEPARTMENT
222 NAIRN ROAD MORAYFIELD QLD 4506
In compliance with Australian Consumer Law, Billy J is not required to provide a refund if you make a wrong selection. need a different size or change you mind. This includes items purchased using Afterpay.
If there is a major fault with your item we will first attempt to replace or repair the item. If this is not possible then we will offer you a credit note or refund. The outcome of a refund is at Billy Js discretion.
For more information in regards to your rights as a consumer please check our refund & exchange policy - https://billyj.com.au/pages/return-policy