FREE EXPRESS SHIPPING AUSTRALIA WIDE ON ALL ORDERS OVER $100
  • AUD

PURCHASE & SHIPPING TERMS

PURCHASE & SHIPPING TERMS

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the Billy J website (our Website).

Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between BillyJBoutique (A.B.N. 58 625 631 450) (we, us, our, or Billy J) and you.

PURCHASES

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Billy J is not obliged to re-send the order to the correct address at our own expense. If you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions, please email customerservice@billyj.com.au immediately and we will do our best to update your details before your order is dispatched.

PURCHASE PRICE

All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) and exclude GST.

The actual amount that you are charged for your purchase will depend on the international currency conversion that you are charged via your bank.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include insurance or any secondary attempts to deliver Products to you.

PAYMENT

Billy J accepts payment via Amex, Visa, Mastercard, PayPal and Afterpay.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that Billy J does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.

SECURITY


We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.


We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times. 


PROCESSING OF ORDERS


We process purchases on business days, which are Monday to Friday and exclude public holidays in Queensland, Australia. If you purchase any of the Items on a non-business day, we will process the purchase on the next business day.

Please allow 24-48 hours to dispatch your order. Most orders placed before 1pm will be sent the same day, however, there can be unexpected delays. Please email us if you require your item to be sent immediately and we will do our best.

Due to the high volume of orders that come in over the weekend please allow extra time to send these out. Orders placed Friday night and Saturday are typically sent Monday. Orders placed Sunday and Monday typically are sent out Tuesday.

We will provide you with a tracking number once we have shipped your order to you.

 

PICK UP

We now offer the option to pick up your order from our Warehouse. We are located in Kunda Park on the Sunshine Coast. Please email our customer service team to arrange a time to collect your parcel. Customerservice@billyj.com.au

 

DELIVERY TIME
Delivery times will depend on your post code. Delivery is typically 1-2 days - but can be longer for remote areas.
International parcels typically take 2-3 days express and 7-10 days standard post. Again delivery time depends on how fast customs clears the parcels once they arrive in your country. This is out of our control. We send all parcels internationally with Australia Post
Please use the link below to check an estimate of your delivery time. Our post code is 4556
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
SAFE DROP
Please note: All orders sent within Australia are SAFE DROPPED. If you would prefer to sign for your parcel please email our customer service team and they will amend your order. All international deliveries must be signed for 
 

ORDER VALIDATION

If your order has been flagged as suspicious in our system for any reason we may ask for validation before shipping the order. This may include forms of identification such as a license or bank statement (covering all confidential information). This is sometimes also the case for orders of a high value (over $500).


SHIPPING

Order pick-up

Orders are collected from 1/32 Hoopers Road Kunda Park Qld 4556. A collection time needs to be arranged by contacting our customer service team on customerservice@billyj.com.au

 

Within Australia  

All our parcels are sent via Australia Post

The above delivery service includes tracking but does not include insurance.

Parcels will be left via safe drop unless specified otherwise in writing by the customer.

International

We ship to all countries outside of Australia.

Shipping will be via Australia Post Registered Mail and Pack and Track. Express post is also available.

International customers are required to pay all sales tax, duty and/or customs charges. 

All taxes and customs charges will be your responsibility and are not included in the cost of the order or shipping charge. Taxes and customs charges vary depending on the Country and State of your shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that may be relevant to you. Billy J is not responsible for any additional taxes and customs charges that are requested or charged during the shipment of your order. 

DELIVERY TIME FRAMES

We cannot guarantee delivery times. However, you should receive your delivery within the following time frames: (note: business days)

 

    • Australia (metropolitan areas) - Express - usually next business day;
    • Australia (regional areas) – between 3 and 7 days; 

    • International: Typically 7 - 10 business days. Express typically no longer than 5 days

    However, there may be times where shipping will take a little longer. Sometimes international orders can take longer if the item takes longer to process through customs. Unfortunately this can not be controlled. If you have not received your Items within our designated time frames, please email us your full name and order number and we will investigate on your behalf. 

    We do not offer refunds or compensation for orders received outside these times. Delays are rare, but can happen unexpectedly. We will do our best to fix any issues that may arise in regards to your orders being delivered.

    CANCELLATION OF ORDERS

    Billy J may cancel your order if for any reason we are unable to provide you with the Items subject to your order. We will contact you should this occur.

    You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

    If a customer chooses to cancel an order for any reason prior to the order being shipped, a credit note will be issued for the balance and the postage price refunded. A refund on the items will not be issued. 

    PREORDERS

    We will do our best to give you an accurate arrival date for preorder items, however, sometimes there are unexpected delays that are out of our control. We do not refund if an item arrives later than expected, but we can offer a credit for the balance.

    If you place an order that includes a preorder item, the items are all sent in the one post bag. If you wish to have items in stock earlier you must place seperate orders. Orders that are split after placing the order will incur a postage charge.

    ITEMS MISSING FROM AN ORDER

    Should any Item be missing from an order, please email customerservice@billyj.com.au with the order number and the item code or product name of the Item you ordered, and we will make the appropriate investigations.

    In the rare occasion where there is an inventory issue and we are unable to supply an item that has been ordered we will refund you immediately. If you purchased this item with a credit note, you will be re-issued a credit. The rest of your order will be sent within the appropriate time frame and cannot be cancelled. This is a part of our Gift Card Policy.

    ITEMS MISSING IN TRANSIT

    Billy J is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. By purchasing from Billy J you are accepting these terms. If an item goes missing we will do the best we can to lodge a claim on your behalf and compensation through the carrier. 

    FAULTY ITEMS

    Please check your item over carefully upon receiving it. If there are any faults the item can be sent back to be assessed by our returns department. If the item is faulty you will be refunded in accordance with your consumer rights. Your postage will also be covered. If the tags have been removed and the item has been worn we will be unable to accept the item back.

    RETURN OF ITEMS

    Any return of Items to us by you will be governed in accordance with our Refunds & Returns Policy.

    RETURN POSTAGE

    Please note if you have returned an item and been issued a credit note, you will be liable for the return postage at a value of $8 for your next order, unless it goes over the promotional postage rate.

    PROMOTIONAL OFFERS

    All discount codes for sale periods must be added at checkout. Refunds will not be given if the discount code is not added correctly. Please ensure it has activated before checking out. Our system does not allow for partial refunds if the code is not entered.

    AFTERPAY

    Buy now, pay later with AfterPay!

    Buy what you want today, pay for it over time, interest-free.
    No new credit cards, no lengthy forms. It's so simple and easy.

    Get the order now and pay the item off over 4 easy monthly installments

    1. Select AfterPay at checkout

    2. Nominate the credit or debit card you wish to make payments out of

    3. Get approved instantly and securely 

    ALL YOU NEED IS:

    -VISA/MASTERCARD CREDIT OR DEBIT CARD
    -TO BE OVER 18 YEARS OF AGE
    -TO LIVE IN AUSTRALIA

    Please note: If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please make sure the first payment is available on your card when you make the purchase.

    Normal return conditions apply to Afterpay purchases. If you wish to return an item, you will be issued a credit for the whole balance of the item minus postage and will continue to make payments to AfterPay until the item is paid off.

    If you return an item that is faulty, simply lodge your return through the normal process and once the item is returned to our warehouse we will notify Afterpay to release the payments you made back into your nominated account.

    Any other questions please do not hesitate to contact the support team

     

    GIFT CARD POLICY

    If an item was purchased using a Gift Card and has been returned due to a manufacturing fault, the customer will be re-issued a Gift Card for the balance. The customer will be refunded any extra expenses they may have incurred (for example postage). If there is an Inventory Issue with an item on your order and we are unable to fill it for any reason and you have purchased using a Gift Card, the Gift Card will be re-issued for you to purchase something else. 

    CONSENT

    By agreeing to these Purchase & Shipping terms, you also consent to receive further electronic communications from us in relation to the Billy J business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may contact us at any time to unsubscribe.

    GOVERNING LAW

    The laws of Queensland, Australia govern these Purchase & Shipping Terms.

    ENQUIRIES

    Please email customerservice@billyj.com.au if you have any questions about our Purchase & Shipping Terms.

    Purchase & Shipping Terms last updated 28 June 2018.