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PURCHASE & SHIPPING TERMS

 PURCHASE & SHIPPING TERMS

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the Billy J website (our Website).

Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between BillyJBoutique (A.B.N.88 223 628 563) (we, us, our, or Billy J) and you.

PURCHASES

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Billy J is not obliged to re-send the order to the correct address at our own expense. If you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions, please email customerservice@billyj.com.au immediately and we will do our best to update your details.

PURCHASE PRICE

All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) and exclude GST.

The actual amount that you are charged for your purchase will depend on the international currency conversion that you are charged via your bank.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include insurance or any secondary attempts to deliver Products to you.

PAYMENT

Billy J accepts payment via Visa, Mastercard, PayPal and Afterpay.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that Billy J does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.


SECURITY


We recognize that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.


We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.


PROCESSING OF ORDERS


We process purchases on business days, which are Monday to Friday and exclude public holidays in Queensland, Australia. If you purchase any of the Items on a non-business day, we will process the purchase on the next business day.

Please allow 24-48 hours to despatch your order. Most orders placed before 2pm will be sent the same day, however, there can be unexpected delays. Please email us if you require your item to be sent immediately and we will do our best. 


We will provide you with a tracking number once we have shipped your order to you.

 

ORDER VALIDATION

If your order has been flagged as suspicious in our system for any reason we may ask for validation before shipping the order. This may include forms of identification such as a license or bank statement (covering all confidential information). This is sometimes also the case for orders of a high value (over $500).


SHIPPING

Order pick-up

You are not permitted to pick up your ordered Items.

Within Australia  

Shipping will be via Australia Post’s Express Post service.

The above delivery service includes tracking but does not include insurance.

International

We ship to countries outside of Australia.

Shipping will be via Australia Post Registered Mail and Pack and Track. Express post is also available if you are needing your items asap.

International customers may be required to pay sales tax, duty and/or customs charges. 

All taxes and customs charges will be your responsibility and are not included in the cost of the order or shipping charge. Taxes and customs charges vary depending on the Country and State of your shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that may be relevant to you. Billy J is not responsible for any additional taxes and customs charges that are requested or charged during the shipment of your order. 

DELIVERY TIME FRAMES

We cannot guarantee delivery times. However, you should receive your delivery within the following time frames: (note: business days)

    • Australia (metropolitan areas) - usually next business day;
    • Australia (regional areas) – between 1 and 5 days; and
  • International: Typically 7 - 10 business days. Express typically no longer than 5 days

However, there may be times where shipping will take a little longer. Sometimes international orders can take longer if the item takes longer to process through customs. Unfortunately this can not be controlled. If you have not received your Items within our designated time frames, please email us your full name and order number and we will investigate on your behalf. If you need your item by a certain date please allow extra time just in case or opt for express shipping. 

We do not offer refunds or compensation for orders received outside these times. Delays are rare, but can happen unexpectedly. We will do our best to fix any issues that may arise in regards to your orders being delivered.

CANCELLATION OF ORDERS

Billy J may cancel your order if for any reason we are unable to provide you with the Items subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

If a customer chooses to cancel an order for any reason prior to the order being shipped, a credit note will be issued for the balance and the postage price refunded. A refund will not be issued. 

PREORDERS

We will do our best to give you an accurate arrival date for preorder items, however, sometimes there are unexpected delays that are out of our control. We do not refund if an item arrives later than expected, but we can offer a credit for the balance.

If you place an order that includes a preorder item, the items are all sent in the one post bag. If you wish to have items in stock earlier you must place seperate orders. Orders that are split after placing the order will incur a postage charge.

ITEMS MISSING FROM AN ORDER

Should any Item be missing from an order, please email customerservice@billyj.com.au with the order number and the item code or product name of the Item you ordered, and we will make the appropriate investigations.

In the rare occasion where there is an inventory issue and we are unable to supply an item that has been ordered we will refund you immediately. If you purchased this item with a credit note, you will be re-issued a credit. The rest of your order will be sent within the appropriate time frame and cannot be cancelled.

RETURN OF ITEMS

Any return of Items to us by you will be governed in accordance with our Refunds & Returns Policy.

RETURN POSTAGE

Please note if you have returned an item and been issued a credit note, you will be liable for the return postage at a value of $8 for your next order, unless it goes over the promotional postage rate.

PROMOTIONAL OFFERS

If you have been given a discount code or been given a certain price off your order eg. $20 off your order in a promotional offer, and you return the item, this price will be taken off your credit. If you have purchased multiple items and only returned one item, then the $20 (for example) will be divided amongst all items in the order. Eg four items at $5 each

AFTERPAY

Buy now, pay later with AfterPay!

Buy what you want today, pay for it over time, interest-free.
No new credit cards, no lengthy forms. It's so simple and easy.

Get the order now and pay the item off over 4 easy monthly installments

1. Select AfterPay at checkout

2. Nominate the credit or debit card you wish to make payments out of

3. Get approved instantly and securely 

ALL YOU NEED IS:

-VISA/MASTERCARD CREDIT OR DEBIT CARD
-TO BE OVER 18 YEARS OF AGE
-TO LIVE IN AUSTRALIA

Please note: If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please make sure the first payment is available on your card when you make the purchase.

Normal return conditions apply to Afterpay purchases. If you wish to return an item, you will be issued a credit for the whole balance of the item minus postage and will continue to make payments to AfterPay until the item is paid off.

If you return an item that is faulty, simply lodge your return through the normal process and once the item is returned to our warehouse we will notify Afterpay to release the payments you made back into your nominated account.

Any other questions please do not hesitate to contact the support team

CONSENT

By agreeing to these Purchase & Shipping terms, you also consent to receive further electronic communications from us in relation to the Billy J business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may contact us at any time to unsubscribe.

GOVERNING LAW

The laws of Queensland, Australia govern these Purchase & Shipping Terms.

ENQUIRIES

Please email customerservice@billyj.com.au if you have any questions about our Purchase & Shipping Terms.

Purchase & Shipping Terms last updated 4 November 2015.