Shipping & Delivery
By completing your payment and finalising an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.
- All orders are prepared and shipped within 24-48 hours of order placement (excluding weekends and public holidays)
- Please be aware that during busy sale periods, there may be delays due to the high volume of orders
- Orders placed after 1pm AEST will be processed the following day Monday to Friday.
- International customers must be aware of potential customs and duties fees applicable to your country.
- Please note international customers: We cannot ship to P.O boxes, parcel lockers or military addresses/bases.
PLEASE NOTE THAT CLICK & COLLECT IS CURRENTLY UNAVAILABLE UNTIL FURTHER NOTICE.
AUSTRALIA
- 1-3 BUSINESS DAYS DELIVERY
- ALL PARCELS ARE EXPRESS POSTED FOR $12
- FREE EXPRESS SHIPPING FOR ORDERS OVER $150
NEW ZEALAND
- 2-3 BUSINESS DAYS EXPRESS DELIVERY
- $23 (NZD) FOR ALL ORDERS
NZ Customers will not need to pay anything to customs when their parcel arrives, as this fee is included at checkout.
USA
- 4-7 BUSINESS DAY EXPRESS DELIVERY
- $20 (USD) FOR ALL ORDERS
- FREE EXPRESS SHIPPING FOR ALL ORDERS OVER $200 (USD)
- ALL PRICES EXCLUDE CUSTOMS FEES
- Please note we currently have a cap of $800 (USD) for all orders to the USA
*Includes Mexico
CANADA
- 3-6 BUSINESS DAY EXPRESS DELIVERY
- $30 (CAD) FOR ALL ORDERS
- ALL PRICES EXCLUDE CUSTOMS FEES
- Please note we currently have a cap of $800 (CAD) for all orders to Canada
UNITED KINGDOM
- 3-6 BUSINESS DAY EXPRESS DELIVERY
- £20 (GBP) FOR ALL ORDERS
Please note: UK taxes are paid for orders under 135 GBP, and taxes and duties are paid for orders over 135 GBP. UK customers will not need to pay the above at customs when their parcel arrives; the above fees are included at checkout.
EUROPE
- 3-6 BUSINESS DAY EXPRESS DELIVERY
- €25 (EUR) FOR ALL ORDERS
- ALL PRICES EXCLUDE CUSTOMS FEES
- Please note we currently have a cap of $600 (AUD) for all orders to Europe
*Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
ASIA
- 3-6 BUSINESS DAY EXPRESS DELIVERY
- $25 (AUD) FOR ORDERS UNDER $150 (AUD)
- $40 (AUD) FOR ORDERS OVER $150 (AUD)
- ALL PRICES EXCLUDE CUSTOMS FEES
- Please note we currently have a cap of $600 (AUD) for all orders to Asia
*Bangladesh, Brunei, Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Macau, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam
FIJI & PAPUA NEW GUINEA
- 3-6 BUSINESS DAY EXPRESS DELIVERY
- $25 (AUD) FOR ORDERS UNDER $150 (AUD)
- $40 (AUD) FOR ORDERS OVER $150 (AUD)
- ALL PRICES EXCLUDE CUSTOMS FEES
- Please note we currently have a cap of $600 (AUD) for all orders to Fiji and Papua New Guinea
REST OF THE WORLD
The following countries have slightly higher rates due to accessibility. All prices are in Australian Dollars $AUD and exclude customs fees.
- 4-6 BUSINESS DAY EXPRESS DELIVERY
- $40 (AUD) FOR ORDERS UNDER $150 (AUD)
- $60 (AUD) FOR ORDERS BETWEEN $150 - $300 (AUD)
- $80 (AUD) FOR ORDERS BETWEEN $300 - $600 (AUD)
- ALL PRICES EXCLUDE CUSTOMS FEES
- Please note we currently have a cap of $600 (AUD) for all orders to the below destinations
*Bahrain, Cook Islands, Gibraltar, Kuwait, Oman, Saudi Arabia, Turkey, United Arab Emirates, Nauru, Niue, New Caledonia, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Kiribati, South Africa, Tahiti
TRACKING YOUR ORDER
Once your order is packed and leaves our warehouse, you will receive an automated email with your tracking information. You can use this information to track your order via the Australia Post, Seko/Dragonfly or DHL websites found below:
AUSTRALIA POST: www.auspost.com.au/track
Download the app to easily track and receive updates about your parcel!
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The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app |
SEKO: https://track.omniparcel.com/
DHL: https://mydhl.express.dhl/au/en/home.html#/getQuoteTab
Please note: All parcels are given authority to leave (excluding Dragonfly), if you would prefer to sign for your parcel please reach out via email customerservice@billyj.com.au.
* All orders shipped via Dragonfly require a signature upon delivery. If you are unable to sign for your parcel, please contact our team prior to dispatch, and we will request a safe drop delivery. Please be aware that safe drop requests are not guaranteed.
If you have not received your items within our designated time frames, please email us your full name and order number and we will investigate on your behalf. We do not offer refunds or compensation for orders received outside these times. Delays are rare, but can happen unexpectedly. We will do our best to fix any issues that may arise in regards to your order being delivered.
INTERNATIONAL CUSTOM FEES & TAXES
All taxes and customs charges will be the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges vary depending on the Country and State of your shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that may be relevant to you. Billy J is not responsible for any additional taxes and customs charges that are requested or charged during the shipment of your order.
Please note: UK Customers taxes are paid for orders under 135 GBP, and taxes and duties are paid for orders over 135 GBP. UK customers will not need to pay the above at customs when their parcel arrives; the above fees are included at checkout.
NZ Customers will not need to pay anything to customs when their parcel arrives, as this fee is included at checkout.
IF YOUR COUNTRY IS NOT LISTED ABOVE PLEASE CONTACT OUR TEAM AND WE WILL DO OUR BEST TO ASSIST YOU - customerservice@billyj.com.au